Privacy Policy

1. Who this policy covers

This policy explains how Tity Property ("we", "us" or "our") handles personal information when you browse our website, create an account, list or enquire about a property, apply for a role, contact our team or use optional business tools.

It applies to visitors, property owners, buyers, tenants, agents, builders, investors and finance professionals using our services. Read it alongside our Terms & Conditions and any notice provided with a particular feature.

2. Information we collect

• Account and contact details: your name, email address, phone number, account role, profile details and the information needed to authenticate your account.
• Professional and verification details: business information and documents you submit when your account or a service requires review.
• Property information: listing descriptions, prices, locations, photographs, videos, documents and contact preferences you provide.
• Enquiries and correspondence: messages, viewing or loan requests, support tickets and other information you send to us.
• Activity and technical information: searches, saved or recently viewed properties, account activity, IP address, browser or device details and session information generated when you use the platform.
• Other information you choose to provide: newsletter subscriptions, career applications, resumes and information associated with optional connected services.

Please provide only information relevant to your request. Do not include another person's personal information unless you have authority to share it.

3. How we use information

We use information to provide the features you request and operate the platform. This includes creating and verifying accounts, publishing and managing listings, responding to enquiries, arranging follow-ups, handling support or career applications, and maintaining account security.

We also use relevant activity and technical information to understand how the platform is used, improve property discovery, investigate misuse and meet applicable legal obligations. Where a particular use requires consent, you may choose whether to provide it. Declining information needed for a feature may prevent us from providing that feature.

4. Sharing and public listings

We do not sell or rent your personal information. Information may be shared with:

• Our team and relevant property or service representatives to handle an enquiry, viewing, loan request or support matter you initiate.
• Service providers supporting hosting, storage, email, communications and other platform functions, to the extent needed for those services.
• Authorities or other parties where disclosure is required by law or reasonably needed to address fraud, security incidents or the protection of legal rights.

Content published in a property listing or public profile may be visible to visitors and search engines. Review photographs, descriptions and documents before submitting them for publication. A separate property professional or external service may handle information under its own privacy practices.

5. Cookies and third-party features

We use cookies and session technologies to keep you signed in, protect forms and support account features. You can manage cookies through your browser; blocking them may affect sign-in and other functionality.

Maps, embedded media, live chat and links to WhatsApp or other services can involve third-party providers. When you load or use those features, the provider may receive technical information and information you choose to share. Its own terms and privacy notice apply to its processing.

6. Connected social accounts

If you choose to connect a social or business account, we use the account identifiers, authorization details, content and activity made available through the permissions you grant to provide the connected features. These may include preparing, publishing, managing or reviewing content for your selected accounts.

You can disconnect an account using the available account tools and manage permissions with the relevant provider. Disconnecting does not automatically delete content already published to that provider. Contact us if you need help with information retained by Tity Property.

7. Retention and security

We keep information for as long as reasonably needed for the purposes described here, including maintaining accounts, handling enquiries, resolving disputes and meeting legal or record-keeping requirements. Different types of information may need different retention periods.

We use account authentication, access controls and other safeguards to help protect information. No website, storage system or communication method is completely secure. Keep your credentials private and tell us promptly if you suspect unauthorized account activity.

8. Your choices and requests

You can update information through the account tools available to your role. You may also contact us to request access to, correction or deletion of your personal information, or to withdraw consent where applicable. We may need to verify your identity and explain any legal or operational reason why a request cannot be completed in full.

To stop optional promotional messages or raise a concern about our handling of your information, use the contact details below. Essential account, security or service communications may still be needed. These choices do not limit any rights or complaint options available under applicable law.

9. Children's information

Our property transaction and professional account services are intended for adults. If you believe a child has supplied personal information through the platform, contact us so we can review the circumstances and take appropriate action.

10. Policy updates

We may revise this policy as our services or applicable requirements change. The date at the top identifies the current version. Where a change requires a separate notice or consent, we will address that requirement through the relevant service or communication.

11. Privacy questions and contact

For a privacy request or concern, write to the Tity Property team with "Privacy request" in the subject so your message can be directed appropriately.

You can also send us a message. Please describe your request and provide enough information for us to identify the relevant account or listing. Do not send passwords, one-time passwords or unnecessary identity documents.